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CALLCENTER CUSTOMER SERVICE REPRESENTATIVE MOVIE
CALLCENTER CUSTOMER SERVICE REPRESENTATIVE SOFTWARE
CALLCENTER CUSTOMER SERVICE REPRESENTATIVE PROFESSIONAL
CALLCENTER CUSTOMER SERVICE REPRESENTATIVE DOWNLOAD

Developed comprehensive knowledge of insurance and claim regulations, processes and guidelines.

Documented details of customer interactions such as inquiries, complaints, or actions taken, in an organized manner.

Followed compliance with company regulations by maintaining the confidentiality of clients information.

Referred any unresolved customer grievances to designated departments for further investigation.

CALLCENTER CUSTOMER SERVICE REPRESENTATIVE SOFTWARE

Multitasking through multiple computer software programs while interacting with customers.Consulting with the customers to recommend and sell a variety of just energy products and services to meet the customers needs.Primary mentor/trainer and lead "go-to" person for new reps and particularly challenging calls for both new and established employees.Managing the customer conflicts and challenging situations and as needed reporting/escalating issues through the appropriate channels.Inquiries include: billing, new account set up, home service requests, troubleshooting, pricing tiers, technical IT support, credit card payments and adjustments to customer accounts. Handling customer complaints, discrepancies, requests and inquiries.Researching and resolving an average of 1000 inquiries in any given week and consistently meet performance benchmarks in all areas (speed, duration of calls, limited supervisory escalation, availability, accuracy and volume).Delivering customer value by fielding 100+ customer inbound and outbound calls per day across 4 markets in Texas and 1 in Georgia including Tara Energy, Amigo Energy, Smart Prepaid Electric, Just Energy and Commerce Energy.Took customer escalations from CSRs, resolved customer issues and corresponded to customer complaints.Completed 48 class sections in compliance college and CSR training including mortgage fraud awareness, consumer credit reporting, commercial compliance and cultural diversity training.

CALLCENTER CUSTOMER SERVICE REPRESENTATIVE PROFESSIONAL

Handled all client issues in a discreet, professional manner, delegated responsibly when necessary by transferring calls to another department or referring to outside agencies.Placed account lockouts and other security functions for bank customers.

Placed debit card orders for lost, stolen or expired cards, processed work orders for statements, check images, 1099s forms, and transaction requests: processes application for credit cards and other loan services.

Performed transactional research and negotiated fee reversals when appropriate.

Responded to an average of 70-100 telephone inquiries per day from clients with diverse backgrounds inquiring on complex financial issues in regards to balance, transaction and statement history.

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CALLCENTER CUSTOMER SERVICE REPRESENTATIVE DOWNLOAD

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CALLCENTER CUSTOMER SERVICE REPRESENTATIVE MOVIE

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